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Measuring the hard stuff: teams and other hard-to-measure work


A detailed article and download by Jack Zigon, President, Zigon Performance Group on the subject.


Twenty years experience measuring the "hard stuff" have yielded best practices which can save time and improve the quality of performance measures for teams and other hard-to-measure work. This article describes a process for creating performance measures for any kind of work and the learning resulting from implementing these systems. It concludes with a case study illustration of the how-to steps and their products.


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