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National Occupational Standards


Hi there, I

'm currently putting together a competency programme for our customer services team and am keen to look at relevant national occupational standards for such roles.

Does anyone have any ideas on where I might find these?

Best Regards,
Leighton Atchison-Warne

2 Responses

  1. website for national occupational standards
    Hi Leighton
    You’ll find links to all NOS suites on the Sector Skills Council website, but the ones you’re looking for are on Skills for Business – they were developed by the Institute of Customer Service in 2006. Hope this helps!


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