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Seb Anthony

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Participative Quality Session



I'm going to be running a session on Quality and I'm looking for a participative activity for 10-12 people that will introduce the elements of:

personal responsibility for quality

importance of effective communication with customers

the concept of continuous improvement.

Maximum time I have for this session is 1 hour.

Hope that you guys can help.

Paul Brookes

2 Responses

  1. 1 hour quality session
    I have just received a glowing report from a colleague in Italy who gave an interactive session on quality to an audience of would be risk managers and quality assurance professionals at a local university.

    The session is all there including his notes on how he decided to use the materials I sent him. He ran the session for one hour.

    If you want the resources and his lesson plan please contact me on:



  2. Becoming the Best
    Hi Paul

    Whilst a quality practitioner at abbey National, I ran successful sessions centred around a video (15 min) /book pack called “Becoming the Best” by Gower.

    Looking at your requirements it’s an ideal match!

    • the ‘next-in-line’ concept: every individual, every department, must think of their ‘next-in-line’ and provide them with quality service
    • how to use your people’s knowledge and experience by encouraging them to become part of the solution
    • the nature and the impact of TQM
    • how to initiate and maintain a culture of continuous improvement.

    Quoted as:
    “An award-winning training film, based on a best-selling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality.
    1990 VHS Video 15 minutes plus reprise 0 347 60025 5 £150″

    David Weeks


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