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Ten questions for a training manager – Dermot Kelly, Seagate Technology

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Any Answers Digest #20 – customer service exercises, fun sales training, voice coaching in call centres…

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Diversity demystified – feature

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Poor planning and management is responsible for one in 10 operation sessions being cancelled by trusts

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WORLD-CLASS SIX SIGMA TRAINING COULD SAVE BILLIONS FOR UK BUSINESS

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Time to set standards for the e-learning industry?

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Coaching on the up – but don’t ask Graham Norton!

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DfES welcomes Better Regulation Task Force report

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IoD calls for more plumbers and fewer media studies graduates

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E-learningZone Newswire – July 2002: Computer games and training, e-learning communities, conference and book reviews

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Online Moderating/Coaching

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Successful selling with NLP – review

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51 ways of transforming your training – review

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Blended learning in the collaborative business – Training Solutions preview

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Orchestrating Team Stengths – review

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Any Answers Digest #11 – Induction training, CBT development time, what value ‘nelly’?

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LearningWire #204 – Kick-start your LRC!, Sector Skills featured interview, calling all IT trainers…

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Basic skills on the mend

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Management development monthly feature: Teamwork technology for results

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A New Mark of Quality

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clear glass ball on brown rock expert predictions in learning and development

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