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The Elephant and the Flea – Review

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Multi-skilling in a call centre

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New learning and skills body for Wales

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LearningWire #198 – join our live debate, team development tools, introducing IHD…

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Cultural awareness training – HRD 2002 preview

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IT Trainers Newswire – Issue 40

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New Content Networking certification

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LearningWire #197

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Free BCSD beta examination.

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Drama-based training – HRD 2002 preview feature

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Any Answers Digest #7 – relaxation techniques for presentations, call centre training issues, benchmarking self-development…

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LearningWire #196 – validation vs evaluation, relaxation tips for presenting, time-saving materials…

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FT Knowledge, Indeliq, and Accenture form alliance

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Online Learning 2002 Europe – Conference highlights

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IT Trainers Newswire #39 – training companies join to guide CTT+, becoming Microsoft certified, designing IT manuals

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IT Trainers Newswire #38 – training companies join to guide CTT+, becoming Microsoft certified, designing IT manuals

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Evaluation of HR

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LearningWire #195 – HR pro formas on tap…excellent leadership ‘rare’…e-learning compliance…

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The Investors in People trilogy – review

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Any Answers Digest #7 – Training IT staff in customer service, values, SMEs

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