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To Delight or Not to Delight. That Is the Question!

Is Customer Effort the Next Customer Experience Metric?

I Want to Be a Customer Service HERO

A Call for Civility

‘We remember 10% of what we hear, 20% of what we read, 50% of what we do’ is a 100% BS!

A framework for social learning in enterprise: Part 2

What makes bad elearning? Part 2

Action learning: Part 1

The new era of vocational qualification assessment

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Companies have “no comprehensive overview” of coaching

A framework for social learning in enterprise: Pt 1

Have you the patience of a saint?

Who will you trust? (Part 2)

Book review: NLP – principles in practice

NHS training ‘needs redistribution’

Learning and development at the crossroads: part 3

Will your organisation get an ‘A’ for learning, but an ‘F’ for value of investment?

NHS to roll out ‘skills passport’ scheme

Search Results for: support

To Delight or Not to Delight. That Is the Question!

Is Customer Effort the Next Customer Experience Metric?

I Want to Be a Customer Service HERO

A Call for Civility

‘We remember 10% of what we hear, 20% of what we read, 50% of what we do’ is a 100% BS!

A framework for social learning in enterprise: Part 2

What makes bad elearning? Part 2

Action learning: Part 1

The new era of vocational qualification assessment

5 tips to giving feedback which is accepted first time around

Companies have “no comprehensive overview” of coaching

A framework for social learning in enterprise: Pt 1

Have you the patience of a saint?

Who will you trust? (Part 2)

Book review: NLP – principles in practice

NHS training ‘needs redistribution’

Learning and development at the crossroads: part 3

Will your organisation get an ‘A’ for learning, but an ‘F’ for value of investment?

NHS to roll out ‘skills passport’ scheme

New report: Outsourcing competency in question

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