TELEPHONE SERVICE TRAINING WITH A DIFFERENCE

Seb Anthony

TELEPHONE SERVICE TRAINING WITH A DIFFERENCE

By Seb Anthony

However, my problem is for the session not to come over patronising, but I want them to understand our telephone customers are just as important. Can anyone help with ideas or web sites I could use that will help?
JAYNE BAKER

One Response

TrainingZone says:

May 15, 2002 at 2:37 pm

See a few weeks ago!
There was quite a busy correspondance on your topic about 3-4 weeks ago – you should find it somewhere in here!

person in brown long sleeve shirt covering face with hand, avoiding difficult conversations

Rip the band aid off: Have that difficult conversation

grayscale photo of person holding glass demonstrating competition

When we focus on the competition, who really wins?

brown fox on snow field repsenting the issue of ethics and leadership

Can ethical leaders make a difference to your company culture?

person standing on brown concrete building during daytime symbolising the power of L&D and the need for a paradigm shift

Transforming L&D from ‘nice to have’ to ‘need to have’

Seb Anthony

Get the latest from TrainingZone.

Elevate your L&D expertise by subscribing to TrainingZone’s newsletter! Get curated insights, premium reports, and event updates from industry leaders.

Seb Anthony

TELEPHONE SERVICE TRAINING WITH A DIFFERENCE

One Response

Rip the band aid off: Have that difficult conversation

When we focus on the competition, who really wins?

Can ethical leaders make a difference to your company culture?

Transforming L&D from ‘nice to have’ to ‘need to have’

Most read this week

Your subject matter experts don’t want to be learning content creators – so what’s next?

Trending

Are the new apprenticeship funding reforms a half-full packet of crisps?

The ‘learning culture’ debate: Is the term still valid in today’s climate?

Three ways to boost the happiness of your learners (and why it’s important to)

Human-centred leadership

How to escape the relentless pace of leadership

The role of emotional intelligence and self-compassion

We need braver leaders, so how do we get them?

Get the latest from TrainingZone.

Thank you!