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What’s on your playlist?


We are about to launch a new Customer Service programme, that is totally different to anything that the company has done before, for starters we have completely overhauled the training room which is going to make a real impact. To accomply this change in direction, what type of music do you use to welcome people into the session, during exercises and then to wrap up with - I know that there are CDs out there that you can purchase, but interested to hear what else there is.

7 Responses

  1. Music

    Santana, Summer Dreams

    Shakespear in Love

    David Gray, White ladder

    50% of people (I ask every time) don’t like music so I usually just play at breaktimes and mornings.


    (some would say "not suprised" looking at my music list!)

  2. Training room music


    What sort of atmosphere do you want in the training room?

    Use this as the basis for selecting your music, rather than the music that you like.  For example:  If you want people to feel active you might try "Jump Around – House of pain"; happy or playful, try "Singing in the rain – Gene Kelly", or "Movin’ on up – Primal scream"; thoughtful or calm, try some relaxation music – bird song, windchimes etc

    (My suggestions are based on my personal taste so may not work for you but I’m sure you get the idea!)

    Have a look into states, filters etc (Some concepts from NLP) to give you some background information.

    Hope this helps.

    Kind regards,


  3. music idea

    Rocky theme song for entrance and end of final session to get people fired up and motivated…….



  4. My playlist
    Before – nothing
    During – nothing
    After – nothing

    I find music in training rooms so distracting that I do not use it.

  5. Music


    Personally I don’t regularly use music (depends on the situation), however, some years ago I was involved with a Customer Services Conference for a National Airline and they played Tina Turner’s "Simply the Best" at the start, at salient points throughout and at the finish.  A bit corny, but years later & I still remember the conference and the airline!



    O D Innovations


  6. Restaurants
    I believe Training Rooms should be treated like a restaurant.

    However good the food is, it will taste better in a good atmosphere that was probably created by having nice music playing.

    I think music is absolutely essential to any Training session but it is also essential to turn it off when not needed as part of the process…

  7. Music
    All I would say on this is consider how many times you are going to hear that music… a colleague now gets a twitch everytime he hears “Proud” by Heather Small; it was played at the end of their CS training course – 3 days a week for 9 months!


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