Motivation Training

learning styles awareness for super users

Performance Appraisals

Coaching Job Profiles / Job Descriptions

What is Best in Class?

Exercises – bullying & harassment

induction/knowledge checks

Questioning Skills

The nomination process

listening vs hearing – any statistics or figures?

Listening – any statistics or figures?

CIPD Cert in Training Practice versus TAP

Cost of using MBTI

Evaluation – how do you do yours?

working with groups / group dynamics

Managing a central training budget

Mobbing & Learning

Possible qualifications for call centre director

performance realated pay

Can there be only one culture in an organisation or would a communities of practice approach act as a catalyst for change?