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Diagnostic Tool for Contact Centre Agents

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Cheap but good video resources

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Coaches Diary: Meeting Expectations

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The Outcome: Getting Ready

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Review: Voices of Experience: The professional’s guide to making great presentations

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Interview Roleplays

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Trainer’s Diary: Is Honesty the Best Policy?

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Feature: Coaching Poor Performers

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The Brain Bath?! Takes a Sickie

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The Way I See It… Honing Telephone Skills

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Trainer’s Diary: Looking Good!

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Coaching – reviewing service provided

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Coaches Diary: Delivering on the Promise

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Trainer’s Diary: The Learning Curve

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Value of Strategy Workshops in Question

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TrainingZONE Newswire #367 – Putting Skills on the Business Agenda

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Coaches Diary: Putting it Off

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Life Coaching

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Review: Beating IT Risks

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How Did I Get Here? Dr Judith Ellis, Director of Workforce Development at Great Ormond Street

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Most read this week

Case study: How South Western Railway boosted leadership excellence (and L&D’s credibility)

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Trending

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Individual learning: The first ‘I’ of real learning

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Iterative learning: The fourth I of real learning

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The daily learning challenge: Make L&D work for hybrid teams (without breaking the budget)

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Human-centred leadership

Leaders need to stop the self-sacrifice cycle

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Middle management’s biggest challenge

The role of emotional intelligence and self-compassion

Unlocking courage

We need braver leaders, so how do we get them?

© HR Zone Ltd 2025

© HR Zone Ltd 2025