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Shonette Laffy


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Systems training recommendations?


We've recently been challenged with finding ways to create and deliver more engaging and effective solutions to our systems training (IT based).

Have you imbedded a systems training solution successfully and would be willing to share some do's and don'ts? How did you structure the programme? What worked? What would you do again?

Thanks in advance for any insight. This is an exciting project for us.

2 Responses

  1. This is a huge and wonderful
    This is a huge and wonderful set of questions. This is something I work with nearly everyday right now as my company revamps a few of their training courses. I’m going to do my best to help without being overwhelming.
    The training courses I use right now are primarily done via WebEx with the use of hands on labs. We work in a spiral format of building on the previous piece with new information as we go. We start at a basic level and build out from there. We do this through real life scenarios and success stories of what people in that scenario have done. We want the trainee to see the end result since some of our software can be a bit complicated to use at first.
    We have found 60-90 minute calls are about all people can typically handle before hitting an information overload. The more you can have participants actually doing activities the better. I’ve also had great luck with scenario based training but I will have the participants help form the scenario. It helps get them more invested in the training.

    I hope this helps.

  2. Additionally, the ever
    Additionally, the ever-helpful Niall has also added this:

    “Is your user community geographically dispersed? If so, strongly suggest exploring virtual classroom options (WebEx, Adobe, etc) and performance support/eLearning providers like”

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Shonette Laffy

Deputy Editor

Read more from Shonette Laffy

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