How defensive behaviour can cost your business
Have you ever been in a meeting where people’s behaviour creates an atmosphere that just isn’t productive? Or chatted on the phone to a customer services adviser and the person on the line just doesn’t want to help you? Creating the right climate between people within an organisation can increase business productivity by 22%; research we’ve […]
The algorithm for finding your Self-realization
What is a success, and how to achieve it? Despite the fact that written and said a lot, each of us goes its way to the goals. It’s not always easy, not all elections are obvious. We want to help you find yourself and give you the most useful advice on how to achieve your […]
5 ways to generation-proof your business
Ugh, Millennials. *Eye roll*… Understanding Millennials – or more accurately, emphasising the differences between generations – is big business. And of course, it’s more of a headline-grabber to make it a tribal thing. It’s a case of divide-and-conquer. But the more diligent research studies show that we have more in common than we might […]
The Gamification of Learning
“My friend came to stay this weekend and we were talking about work; she said she really hated training days until they got a new trainer in. She was telling me about a game they’d played, with the new trainer. It turned out to be Hold the Front Page!” What a fantastic email to get […]
Driving process improvement through learning
In the third article of our series looking at how learning professionals can deliver on five key business outcomes, Laura Overton, CEO and founder of Towards Maturity, provides insights into how the most successful organisations are fine-tuning business outcomes. As learning professionals we are regularly asked to use technology to help fine-tune the learning process. […]
Leadership traits: real leader don’t makes excuses
As a businessman, you should be a real leader in your business. Exceptional leaders maintain optimum between business premonition, performance and character. They have vision, quality, uprightness, humility and focus close by the ability to plan purposely and catalyze cooperation among their team. Various leadership qualities have been recognized that are important to great leaders […]
Success stories that will inspire you to work hard
Reading success stories is as easy as finding a recruitment agency for construction. However, putting action into words is as difficult as breaking up concrete by hand. So, we are setting the base for you by sharing amazing success stories, and we hope you will take this to the next level. 1. Arianna Huffington Do […]
How to see change as a potential for growth
We may not always enjoy it, but change is an inevitable part of life that we all must experience at some point or other. This becomes evident quite early on in life, as we lose teeth and grow out of our favourite clothes. But while we often assume that progress and change go hand-in-hand, this […]
Theft is theft so sack ’em. Right?
Theft is normally written into contracts of employment as a good example of gross misconduct and leading to dismissal from the company. However beware …. things may not be as they seem: http://www.abctrainingsolutions.biz/blog_management_skills_Theft_is_Theft.html Theft is normally written into contracts of employment as a good example of gross misconduct and leading to dismissal from the company. […]
Recruitment interview the WASP way – buzz! buzz!
WASP is a popular model to structure a recruitment interview. We’ve converted the W.A.S.P. stages into a series of behavioural competencies. It can be used to self-assess when interviewing or use as a checklist to observe other recruiters’ interviews as part of their coaching plan. Welcome Settles candidate in (e.g. refreshments; permission to […]
Always have a wingman when dealing with difficult people
Claire Ferguson of Mediacom has some sage advice on dealing with difficult people in the workplace, and explains why you should always take a probation period seriously. “My best piece of advice on managing difficult individuals is ‘try not to react emotionally’, but it’s hard to do that, because clearly you’re still talking about people. […]
Helping our learners learn by reducing information overload
Emma Sue Prince is the founder of Unimenta, a free resource for practitioners delivering experiential learning or soft skills. Join them today. Let’s face it – we are all overwhelmed with information these days coming at us from every angle. From morning to night we are all suffering from a massive dose of information be that […]
24 Tips to be more productive
Image – https://pixabay.com/en/time-clock-head-woman-face-view-1739629/ I am not promising you twenty eight hours here, but, instead, helping you pack in more work in those same number of hours. The world may tell you that you cannot have a successful professional life, a rocking social life and a healthy and happy personal life simultaneously, but we beg to differ. […]
Reflections on performance management
Reflecting on various interventions to establish and inculcate good effective performance management practices I have identified the following critical actions that deliver great results: Help people to understand the role of being a manager and what it entails before they become one.Many people look at a management role as a way of making good progression […]
Winners and Losers
On a recent holiday, I found myself watching some organised games for a group of young children. After each game, one family would be proudly congratulating their victorious child while thirty others were consoling disappointed and often tearful losers. It made me think about the messages we give around motivation and reward. As trainers, we […]
Are filler words really that bad in life?
Sheryl Sandberg once told an employee that she sounded “stupid” when she said ‘um’ a lot during a presentation. The employee, Kim Scott, took this candid remark to heart and used it as the basis for a whole new company. But what about the catalyst for this seismic change, Scott’s use of the filler word […]
Graduate recruits – trainees or the finished article?
Last week, the Association for Graduate recruiters (AGR) released their annual development survey. As reported in school and university bashing newspapers the main focus of the report was, apparently, about how young people joining the workforce in graduate programmes lack team working, problem-solving and other so-called soft-skills when they start work. Employers are, if media […]
Conflict management: Are competing priorities affecting your health?
Everyone can recognise that familiar tug of war inside us; go out or stay in and catch up on work, make a fresh dinner for the kids or finish catching up on e-mails; work late or go to the gym? These are common everyday dilemmas we all face but have you ever stopped to consider […]
5 tips to help leaders develop skills to manage international teams
Every individual deserves to work for a great leader. That’s easy enough to say, but how real is it? Consider this: one in two candidates applying for a management position is lacking leadership skills, according to a survey of 200 HR directors by Robert Half UK. That’s just looking at talent outside of an organisation. […]
Bring Trusted Advisor – Activities
Hi all, I’m looking for some suggestions or ideas for activities or exercises around being a ‘trusted advisor’ in a client/relationship servicing context. Thank you for your suggestions. Hi all,I’m looking for some suggestions or ideas for activities or exercises around being a ‘trusted advisor’ in a client/relationship servicing context.Thank you for your suggestions.
