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LearningWire #197

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Coaching and mentoring monthly feature: On becoming a disruptive influence

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Any Answers Digest #7 – relaxation techniques for presentations, call centre training issues, benchmarking self-development…

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Energiser for Constructive Criticism

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LearningWire #196 – validation vs evaluation, relaxation tips for presenting, time-saving materials…

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John Matchett celebrates 30 years

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E-moderating – review

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IT Trainers Newswire #39 – training companies join to guide CTT+, becoming Microsoft certified, designing IT manuals

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IT Trainers Newswire #38 – training companies join to guide CTT+, becoming Microsoft certified, designing IT manuals

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Telephone skills

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LearningWire #195 – HR pro formas on tap…excellent leadership ‘rare’…e-learning compliance…

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Companies urged to join in basic skills training

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Smaller firms push for tax credits on training

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Any Answers Digest #7 – Training IT staff in customer service, values, SMEs

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