Assertive Skills: The Art of Saying No
Most people don’t want to get a reputation for being difficult or uncooperative. Yet there are times when, for your own well-being and ultimately, the well-being of your colleagues and company, you have to be able to say “no”. The way we look at it at Impact Factory is that saying ‘no’ is all […]
The 4D human being – development with a difference
Tom Bruno-Magdich and Philippa Waller talks us through the concept of the 4D Human Being. ‘If you plan on being anything less than you are capable of being, you will probably be unhappy all the days of your life.’ Abraham Maslow Most of us would agree that we want to feel fulfilled. We want to know […]
How to open your presentation with impact
Struggling with that crucial opening to your talk? Lyn Roseaman has a few words of advice. Whether you are delivering training or pitching for the business – when you stand up and speak you need your opening lines to make an impact. Research has shown that the first 90 seconds of any speech have the most […]
Caring as a career: The changing face of apprenticeships in the Early Years Sector
Fay Gibbin, training manager at Busy Bees Training offers her advice on recent developments, options available and what to expect from apprenticeships in childcare. There are fewer career choices more rewarding, or challenging, than childcare. Your daily activities revolve around the wellbeing and development of future generations, and the part you play in their early […]
L&D news round-up: 15 Jan
Here it is ! It’s this week’s new stories. The Cost And Benefits Of Career Coaching – Business 2 Community Continuous professional development: Take your coaching further – British Cycling Scots are biggest HR pay winners – CIPD Dr. Seuss And The HR Certification Crisis – Forbes Engineering skills gap could cost economy £27bn – The Yorkshire Post Campaign […]
Triggering behavioural change with bite-size video
Bite-sized videos offer a new way to inspire people to change their behaviour, says Martin Addison. Just because you understand how you’re supposed to react in a certain situation, it doesn’t necessarily mean you’ll behave that way when the situation arises. This is a crucial distinction because it means that the goal of management, leadership […]
Assessing Performance – the devil is in the detail
For many organisations, the annual performance review is just around the corner. This can be a formidable challenge for over-stressed managers with little time to complete the appraisal process. Assessing performance creates difficulties in getting the Appraiser and Appraisee to see ‘eye to eye’. When done right, the result can be a motivating experience for […]
Seven soft skills that every leader should develop
Kelly Smith dishes out seven key soft leadership skills that make for great success in management. Business prowess and the ability to command and lead have for a long time been associated with efficient management and leadership, but big changes are on the way. Together with various transitions in business, management is also changing to […]
The importance of personal presence
Whether you run a multinational or are about to make a crucial presentation, having a strong personal presence will ensure you are seen, heard, heard of and remembered for all the right reasons, says Sylvia Baldock. We have all come across people who possess a strong personal presence. They ooze confidence, appear comfortable in their […]
TrainingZone interviews: Your Impact’s Sue Gilkes
**SPONSORED CONTENT** We chat to Sue Gilkes to find out exactly what ‘social engineering’ means and how businesses can ensure their data is kept secure. You’re spending a lot of time on ‘social engineering’ at Your Impact at the moment. Give us a brief explanation of what it is. It would be easier to understand if […]
Funnelling Technique in Interviewing
Any type of interview is an opportunity to get information. The funnelling technique is a communication process to help ensure: – the right type of questions are asked – detailed responses are given – accurate notes of the responses are captured "Who questions much, shall learn much, and retain much" FRANCIS BACON Funnelling is a 3 […]
Insight: Graduate recruiters rank soft skills above technical ability
Soft skills such as communication and confidence are more important to graduate employers than technical knowledge, according to a new report. The survey by training company Kaplan found that employers recruiting graduates value softer employability skills, including being a team player and being analytical, more than technical abilities. In fact, technical knowledge ranked 24th in […]
Questioning the TED way
Being able to ask good quality open questions is an essential skill in all jobs – from a manager helping a staff member with a performance issue through to a customer services assistant diagnosing a customer service problem. (I wish somebody would tell radio interviewers this when they persist in posing closed or leading questions!) […]
It’s time L&D took its own medicine
L&D people need to learn the skills they help other people learn, says Teresa Ewington. So a recent survey said that 2014 was the year L&D wanted to work on their own skills and innovate more. There were lots of other conclusions, but these two stood out to me. L&D people create tons of learning […]
The Myths of Customer Service
Exploding the myths of popular customer service phrases. All credible until you look beyond the words….. 1. The customer is always right If they were we'd be out of business! Sometimes the customer has been mislead or misunderstood. So maybe the phrase should be: 'convincing the customer they were less right than they thought they were'! […]
Elearning for soft skills: Practical intervention or pipedream?
Elearning and soft skills are not the most obvious of bedfellows, but could one be used to educate people in the other? Ashridge's Tony Sheehan thinks so. Over the last 20 years, digital learning has evolved from the periphery to a core part of L&D strategy in many organisations. As technology has moved to the […]
Five tips if you’re feeling overwhelmed
Is your workload getting to you? Graham Allcott has some great tips to help you keep on top of everything. Read on to recapture your zen. Get control We all have times where it feels as if there is far too much to do, and far too little time to complete it all. When these […]
Make the right choice in task management
Tasking: Take your choice Allowing demands on our time and dropping everything to react to a situation has consequences. We become victims to other people's demands and task management plans go 'out the window'. Sometimes we do have to react to a situation, particularly if it's for a customer or client. But at other times […]
Mobilising the global workforce for 2014
Armin Hopp examines the issues around making a workforce truly mobile and sets out the training agenda for 2014. 2013 has been a game-changing year for HR and learning and development departments. Long-promised global collaboration and elearning platforms, combined with fast, reliable Internet connections and smart mobile devices have finally enabled the creation of a […]
Learning is up but the skills remain the same
An all-round increase in learning activity is changing the role of L&D, says Martin Addison of Video Arts. You’ve been busy – and we have the figures to prove it. Since 2009, the ‘Learning Index’ has looked at how you deliver training and your plans for the future. This year, two particular findings stand out. […]
