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How to recognise a good leader in 45min session on

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Any Answers Digest #22 – calculating a rate for day training, measuring the value of coaching, is e-learning the best solution?

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The art of closing – feature

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SCORM in a teacup? Practical advice on the new e-learning standard – feature

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Tony Mann

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New report looks at IT skills needs

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Any Answers Digest #20 – customer service exercises, fun sales training, voice coaching in call centres…

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IT Trainers Newswire #47 – Skills shortages and free IT training for all? TNA for IT, accrediting contractors

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TNA for new IT systems

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Changing the state people are in – coaching feature

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Any Answers Digest #19 – pointers for coaching, e-learning in the NHS, appraisal forms for 1-2-1s…

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Guide to Effective presentations

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Governance and its societal responsibilities

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Any Answers Digest #16 – best and worst managers, succession planning tools, internal trainer training…

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What is success? – coaching feature

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IoD calls for more plumbers and fewer media studies graduates

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Recruiting telephone staff – feature

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Unnatural leadership – review

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Telephone skills training manuals – review

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The effective coach – a diagnostic activity

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